Flag Shop Ottawa - Frequently Asked Questions (FAQs)
Below is a comprehensive list of Frequently Asked Questions (FAQs) related to Flag Shop Ottawa’s products and services. These questions address topics such as customization, materials, design process, production time, and more.
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We stock a wide range from 6" × 4" up to 72" × 144". If you need a non‑standard size, we can custom produce it — just ask us with your required dimensions.
We offer flags in paper, nylon, and Durapoly, each with its own balance of cost, durability, and appearance.
Absolutely. We offer fully custom printing. Submit your design or describe your concept, and we’ll help bring it to life.
Production time depends on quantity and complexity, but typically custom orders are completed within 10–14 business days.
We prefer vector file formats (AI, EPS, SVG) or high-resolution PDF. Raster formats (JPEG, PNG) are also accepted with sufficient resolution.
Yes, we’ll send a digital proof or mock-up for your approval before final production.
Yes. For larger orders, such as events or campaigns, we can offer discounted pricing. Contact us for a custom quote.
We provide both domestic and international shipping. Shipping cost depends on order size, weight, and destination.
In some cases, yes. For urgent orders, we may offer expedited service with an additional fee. Please contact us for availability.
Custom items are made to your specifications and are non-returnable unless there is a manufacturing defect or error on our part.
Yes. Our in-house design team can assist with artwork, resizing, color matching, or layout preparation for an additional fee if required.
Durapoly and nylon flags are weather‑resistant and suitable for outdoor use, but all fabrics will gradually wear due to UV exposure and weather.
Yes, we also supply flagpoles, stands, wall mounts, brackets, and other related accessories.
We strive for the best possible color match, but minor variances can occur due to screen and print differences. For critical colors, please provide Pantone references or swatches.
While we mainly focus on production, we can recommend local installation partners in Ottawa upon request.
Yes. You can order directly through our website, or contact us by email for special or bulk requests.
Yes. We proudly serve customers across Canada and around the world.
We accept major credit cards, PayPal, and other secure online payment methods.
We are located at 838 Bank St, Ottawa, ON K1S 3W1, Canada.